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What Problem Was This Bill Trying to Solve? Public transit workers have experienced an increase in workplace assaults while performing their duties. Bus operators, train conductors, ticket collectors, and other transit employees interact with the public every day and often work in challenging environments.

Public transit workers across Massachusetts face increasing risks of workplace violence while performing essential duties that keep communities connected. Transit employees, including operators, station personnel, and other workers, have experienced assaults, threats, and incidents of harassment while serving the public.